FAQ
Is LuxVik a trustworthy store?
Yes. LuxVik is an international fashion store specializing in men’s and women’s apparel, operating with transparent policies and secure systems to ensure a safe shopping experience worldwide.
Are LuxVik products high quality?
Yes. All products are carefully selected to meet international standards of quality, comfort, and style.
Do the product photos match the real items?
Yes. We use real product photos or professional illustrative images that accurately represent the items you will receive.
Can colors or details vary?
Minor variations may occur due to screen settings, lighting, or production batches. This is normal and does not affect product quality.
How do I choose the correct size?
Each product page includes a detailed size chart. We recommend comparing the measurements with a similar item you already own before purchasing.
Do you ship internationally?
Yes. LuxVik offers international shipping to multiple countries across Europe, North America, and other regions.
What is the estimated delivery time?
International delivery usually takes 7 to 20 business days, depending on the destination country and local logistics.
Will my order have tracking?
Yes. Once your order is shipped, you will receive a tracking number by email to follow your delivery in real time.
Can my order arrive in multiple packages?
Yes. Orders containing multiple items may be shipped separately to ensure faster delivery.
When does the delivery time start counting?
The delivery timeframe starts after payment confirmation and order processing, which may take up to 2 business days.
Is it safe to shop on LuxVik?
Absolutely. Our website uses SSL encryption and trusted international payment gateways to protect your personal and payment information.
What payment methods do you accept?
We accept major credit and debit cards and other payment options available at checkout.
Can I pay in my local currency?
Yes. Prices are automatically displayed in your local currency whenever available.
Can I return or exchange an item if it doesn’t fit or I don’t like it?
Yes. You may request a return or exchange within 14 days after receiving your order, in accordance with our Refund Policy.
What if my item arrives damaged or incorrect?
If your order arrives damaged or different from what you purchased, please contact our support team immediately. We will offer a replacement or full refund at no additional cost.
How do I request a return or exchange?
Simply contact our support team using the email or contact form provided on our website and include your order number.
How long does it take to receive a refund?
Once your return is approved, refunds are processed within 7 to 10 business days, depending on your payment provider.
Will the refund be issued using the same payment method?
Yes. Refunds are always issued to the original payment method used during checkout.
Can I cancel or change my order?
Orders can be modified or canceled before shipping. Once shipped, you must wait for delivery and then request a return.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We will do our best to update the address before shipment.
Will I have to pay customs duties or import taxes?
Depending on your country, customs duties or import taxes may apply. These fees are determined by local authorities and are not controlled by LuxVik.
Is my personal data protected?
Yes. LuxVik follows international data protection standards and does not sell or misuse customer information.
How can I contact LuxVik?
You can reach us via the email address or contact form available on our website.
How long does it take to receive a response?
Our support team usually responds within 24 business hours, depending on time zones.
Why Shop at LuxVik?
✔️ International shipping with tracking
✔️ Secure payments
✔️ Clear and transparent policies
✔️ Carefully selected fashion products
✔️ Dedicated customer support
